At NextGen, we serve as your central hub for IT support across all your locations. Our remote support team is available around the clock—24/7—to ensure your systems stay reliable and your business operations remain uninterrupted. With a fully bilingual call centre, our specialists provide assistance in both English and French, giving your staff immediate solutions that reduce downtime and keep productivity on track.
With over 250 service points across Canada and the U.S., our network of experienced technicians is equipped to handle a wide range of IT challenges. From fixing hardware breakdowns and software glitches to resolving network connectivity issues, we deliver hands-on expertise. We also take care of installations, upgrades, replacements, and repairs. Through our incident management system, you'll receive real-time updates from both technicians and service coordinators until the issue is resolved.
When on-site help is needed, our interventions are prompt and aligned with your schedules. Our technicians can be deployed quickly and work closely with manufacturers for warranty claims, out-of-warranty repairs, updates, preventive maintenance, and spare parts management. Using advanced tools, such as our mobile intervention app, we keep you informed at every stage of the process to ensure complete transparency and peace of mind.
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Comprehensive IT solutions for your business needs
